95ok Privacy Policy

1. Identity and Definitions

This Privacy Policy ("Policy") explains how personal information is collected, used, and protected when you use the 95ok website (https://95ok.lt) and mobile application. This Policy applies to all users of 95ok.

"Personal information" refers to any data that can identify you directly or indirectly, such as your name, email address, phone number, physical address, financial details, or online identifiers.

2. What information we collect

2.1 Information provided directly by you

When you register on 95ok, you provide the following information:

• Personal Identity: Full name, date of birth, national ID number or passport number
• Contact Information: Email address, phone number, mailing address
• Financial information: Bank account details, card numbers, payment methods
• Security information: Password, security question answers, two-factor authentication devices

2.2 Automatically collected information

When you browse 95ok, we automatically collect the following information:

• Device information: Device type, OS version, browser type, mobile network operator
• Traffic data: IP address, log files, pages visited, time spent on site
• Location data: Country, city, time zone (estimated from IP address, without GPS)
• Performance data: Loading times, error logs, crash reports

2.3 Third-party sources

In certain circumstances, we may receive information from third-party service providers, such as:

• Payment Processor (to confirm transactions)
• KYC verification service (for identity confirmation)
• Fraud detection service (to prevent unauthorized activity)

3. How we use the information we collect

3.1 Core service delivery

Your personal information is used primarily to deliver 95ok services:

• Opening and managing your account
• Facilitating online gaming
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer support and assistance

3.2 Legal obligations

95ok is required to use your information to comply with the laws of Bangladesh:

• Compliance with Anti-Money Laundering (AML) regulations
• Meeting Know Your Customer (KYC) requirements
• Providing information at the request of tax authorities
• Complying with court orders or government directives

3.3 Fraud prevention and security

Your information is used to detect fraud, unauthorized operations, and suspicious activity. This includes:

• Suspicious transaction monitoring
• Duplicate account detection
• Bonus Abuse Detection
• Security threat assessment

3.4 Communications and marketing

If you give your consent, we may send you:

• Updates on new games and features
• Special offers, bonuses and promotions
• Customer service notifications (transactions, account changes)
• Survey and customer feedback requests

4. Who we share your information with

4.1 What we do not share

4.2 Service providers

We share only the minimum necessary information with the following service providers:

4.3 Legal requirements

We disclose information when required by law or upon request from a government authority:

• Court orders or subpoenas
• Investigation of cybercrime or fraud
• Requests from financial regulatory authorities
• Legitimate health or safety threats

5. How your information is kept secure

5.1 Technical safeguards

95ok uses advanced security measures including:

• Encryption: All transactions and sensitive information are protected by 256-bit SSL/TLS encryption
• Firewall: Advanced firewall to prevent unauthorized access
• Intrusion detection: Real-time system detects suspicious activity
• Regular backups: Data is backed up regularly to protect against loss
• Regular security audits: Regular security audits conducted by third parties

5.2 Administrative safeguards

• Only necessary staff can access your information
• All employees trained on strict confidentiality
• Unauthorized access by non-permitted staff is subject to disciplinary action
• Access logs are reviewed on a regular basis

5.3 Your responsibilities

6. Cookies and tracking technologies

6.1 What are cookies?

Cookies are small text files we store on your device when you visit 95ok. They help us recognize you and improve your experience.

6.2 Types of cookies we use

6.3 Cookie controls

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent 95ok from functioning properly.

6.4 Other tracking technologies

• Pixel Tags: Tracking email opens and clicks
• Log Files: Server records all access
• Web beacon: Counting visitors and usage analytics

7. Your privacy rights

7.1 Right of access

You have the right to know what information 95ok holds about you. Contact us at any time to view your data.

7.2 Right to rectification

If your information is incorrect, you can have it corrected. You can update it directly in your account settings or request our support team to make the changes.

7.3 Right to erasure

In certain circumstances, you may request that your data be deleted. However, some information may need to be retained to meet legal obligations.

7.4 Right to object

You can object at any time to your data being used for non-essential purposes. For example:

• Opt out from marketing communications
• Opt out from analytics participation
• Opt out from personalized advertising

7.5 Right to data portability

You can download your data from 95ok or transfer it to another service at any time. Data will be provided in a standard format.

8. How long we retain your information

8.1 Active accounts

As long as your account remains active, 95ok protects all your information and uses it to provide services.

8.2 Closed accounts

After account closure, we retain your information for the following periods:

• Financial information: 7 years (for tax and legal purposes)
• Personal Identity: 3 years (for AML compliance)
• Transaction Logs: 5 years (for audit purposes)
• Marketing Consent Record: 1 year

8.3 Necessary data

Information required by law may be retained for longer periods. This includes:

• Information for tax and social security purposes
• Information necessary to handle legal claims
• Records for regulatory review

9. Contact and privacy requests

9.1 Privacy officer

A dedicated privacy officer at 95ok is available to address all your privacy-related questions.

9.2 Submit your request

For any questions or requests regarding your privacy rights:

• Email: Contact [email protected] (Subject: "Privacy Request")
• Live Chat: 24/7 support team available
• By mail: Send written correspondence to 95ok's registered address

9.3 Response time

We typically respond to privacy requests within 15 days. Complex cases may take longer, but will always be resolved within 30 days.

9.4 Dispute resolution

If you are not satisfied, you can lodge a complaint with the regulatory authority. For data protection assistance in Bangladesh, contact the Digital Security Division.